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    • Home
    • Will it fit my bike
    • Will my Dog fit
    • Where to view
    • Buy Now UK
    • Returns
    • Gallery
    • FAQ
  • Home
  • Will it fit my bike
  • Will my Dog fit
  • Where to view
  • Buy Now UK
  • Returns
  • Gallery
  • FAQ

RETURNS

Sometimes I'm just happy walking

WHAT IF........

We  want you to love our products as much as we do, so if it doesn't fit,  you’ve had a change of heart, it’s faulty or you just aren’t feeling it.  No worries! We believe returns should be easy .   We'll refund all items which:

· Are returned to us within 14 days of receipt.

· Are returned to us in perfect condition, with the original packaging  this includes any plastic covering/bags and with the labels attached.

· Your statutory rights are not affected.

HOW TO RETURN

 

 Please pack your parcel up securely, preferably using its original packaging. 

Ensure you pop a note inside with your name on it so we know who it has come from 

 It is important that you ensure any metal parts are secured in the box and in its original packing. If it can move during  transit it can damage or scratch the unit and this will affect your refund.

- Please do not write on the original packaging 

· Send prepaid via a traceable and insurable method to 

Buddy Rider

Unit 2 , Swan Island

1 Strawberry Vale

Twickenham TW1 4RY 

 The customer must pay all shipping charges.

If your Return is Outside the 14 day Return Policy

We are pretty confident you will know within 48 hours if the Buddy Rider is for you and your dog.   If you wish to return your unit after 14 days of receipt, you will need to email us and explain the reason it is outside the 14 day window.  It will be at our discretion to then offer a full refund on the returned unit. 

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Will it fit my Bike

We advise you check the measurement on your bike to ensure the unit can/will fit your bike.   Or see the link "will it fit my bike"